Refund & Cancellation Policy

Last updated: August 2026

This Refund & Cancellation Policy explains how cancellations and refunds work on the Zesday platform, operated by Qubrix Technode Private Limited ("Qubrix Technode", "we", "us"). It forms part of our Terms of Service and is in addition to your rights under the Consumer Protection Act, 2019.

1. Cancelling an Order

• Before the restaurant starts preparing — you may cancel free of charge and receive a full refund.
• After preparation has begun or the order is dispatched — a cancellation charge up to the value of the food already prepared and effort incurred may apply, because the restaurant and delivery partner have already committed real cost. Any charge is shown to you before you confirm the cancellation — never applied by surprise.

2. Cancellation by a Restaurant or by Zesday

If a restaurant cannot fulfil an accepted order (for example, an item is unavailable or the restaurant is closing) or we cancel an order (for example, no delivery partner is available, the address is undeliverable, suspected fraud, or events beyond our control), you receive a full refund of the amount paid. Items are never substituted without your explicit consent.

3. Refunds for Quality or Fulfilment Issues

You may be eligible for a full or partial refund or credit where an order arrives with missing or incorrect items, materially wrong quantity, spoiled or unsafe food (with reasonable evidence such as a photo), or where there is an unreasonable delay attributable to the restaurant or delivery partner. Please report the issue through in-app Help promptly after delivery.

4. How Refunds Are Issued

• Method — refunds are issued to your original payment method or, where applicable and at your option, to your Zesday Wallet.
• Timelines — Wallet refunds are typically instant. Original-method refunds are typically completed within 5–7 business days, subject to your bank or payment provider.
• Cash on Delivery — eligible refunds for prepaid amounts are issued to your Zesday Wallet or by bank transfer, as no card charge was made.

5. Tips

Tips are passed on in full to the delivery partner. A tip is refunded only where the order itself is cancelled or fails before delivery.

6. Fair Use

Refund requests are reviewed fairly. Repeated or clearly fraudulent claims may be declined and may lead to account action, consistent with our Terms of Service.

7. Your Statutory Rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019. If you are not satisfied with our resolution, you may escalate through our Grievance Redressal process and, if still unresolved, approach the appropriate Consumer Disputes Redressal Commission.

8. Contact Us

For refund or cancellation queries, contact:
Qubrix Technode Private Limited
Runway Studio Suites, 109, Gaur Yamuna City, YEIDA, Nawada, Gautam Buddha Nagar – 203201, Uttar Pradesh, India
Email: qubrixtechnode@gmail.com