Grievance Redressal

Last updated: August 2026

Qubrix Technode Private Limited ("Qubrix Technode", "we", "us"), which operates the Zesday platform, is committed to the fair and time-bound resolution of complaints from customers, restaurant partners and delivery partners. This page sets out how to raise a grievance, in line with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000 and rules made thereunder, and the Digital Personal Data Protection Act, 2023.

1. How to Raise a Grievance

• In-app Help — the fastest route. Use the Help section of the Zesday customer, restaurant or delivery-partner app for order, payment, food-safety or account issues.
• Email — if an issue is unresolved, write to our Grievance Officer at the address below.

2. Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Rules, the Grievance Officer for the Zesday platform can be reached at:

Grievance Officer
Qubrix Technode Private Limited
Runway Studio Suites, 109, Gaur Yamuna City, YEIDA, Nawada, Gautam Buddha Nagar – 203201, Uttar Pradesh, India
Email: qubrixtechnode@gmail.com

3. Our Service Levels

• Acknowledgement — we acknowledge a grievance within 48 hours of receipt.
• Resolution — we aim to resolve grievances within one month, as required by the Consumer Protection (E-Commerce) Rules, 2020.
• Data-protection requests — requests relating to your personal data are handled within the timelines prescribed under the Digital Personal Data Protection Act, 2023.

4. Food-Safety Complaints

For hygiene, adulteration or unsafe-food complaints, please report through in-app Help with supporting evidence such as a photo. We route such complaints to the relevant restaurant / food business operator and, where required, support escalation to the Food Safety and Standards Authority of India (FSSAI) and the State Food Safety authorities.

5. Escalation Beyond Zesday

If you are dissatisfied with our resolution, you may approach, as applicable:

• the Consumer Disputes Redressal Commission (District, State or National) under the Consumer Protection Act, 2019 — you may file where you reside;
• the Data Protection Board of India for data-protection matters;
• FSSAI or the State Food Safety authorities for food-safety matters.

6. Non-Retaliation

We will not penalise any customer, restaurant partner or delivery partner for raising a good-faith grievance.